Shipping and Delivery

To keep our prices as low as possible, we often ship directly from our suppliers, which means expedited delivery to our customers.

Most orders ship within 1 business day, and generally, it takes 1-3 business days for transit time. For example, if you order on a Monday, your order usually ships on Tuesday and depending on where you live, your order will arrive in 1-3 business days from the day it shipped. If you request 2nd Day or Next Day shipping, your order will still ship within 1 business day from the day ordered.

Alaska and Hawaii

All orders from Alaska and Hawaii are shipped via US Mail and may take an extra few days for delivery, unless 2nd Day or Next Day shipping is chosen when checking out. An additional $17.50 per shipment is added to all Alaska and Hawaii orders.

Military Addresses

All orders being shipped to APO, FPO etc. addresses, will require an additional $12.50 in shipping charges.

We do not accept international orders at this time.

Tracking

All customers who place orders online will automatically receiving shipment and tracking notification via email after shipment has been made. In addition customers who place phone orders can also receive the shipment and tracking information if you supply an email address. Please tell your salesperson if you would like this sent.

Policies

For security and protection the following shipping policies apply to orders shipped inside the US.

• All next day air shipments are sent "signature required"
• All high value shipments are sent "signature required"
• High value items (over $500.) may only be shipped to the credit cards billing address unless an alternate address is added on file with your credit card company. Please call us if you have questions.
• We cannot specify for UPS to leave a box at your house if you are not home, it is up to the drivers discretion. We ask that you leave a note for the UPS driver if you will not be home when your shipment arrives.
• We can put notes such as "deliver to back door" on the shipping label, please put these in the special instructions box on your order form, or tell your salesperson.

Lost/damaged shipments

If you should receive a shipment from the Waterwakes Store that has been damaged in shipping please call us right away! Any claim must be made within 5 days of receipt of order.
In addition, if you believe your shipment is lost, please call us right away so we can start a tracer with UPS and resolve it for you as quickly as possible. Tracers generally take 3-5 days to complete.